FAQ

Do you have a question? We are here to help

1. About Us

En 2013, j'ai voyagé au Japon depuis le Luxembourg où j'ai participé à un cours de culture japonaise. Ce fut le jour où j'ai découvert un vrai thé vert plein de saveurs et vécu une cérémonie du thé. Cela a changé ma vie parce que cela m'a donné de l'inspiration et de la fascination.

I have been one of those people who buy an ordinary tea in a teabag (packed in a plastic bag) in a normal grocery store. Well, let’s be honest who does not do it? Tea in Europe is kind of a necessity, an ordinary thing, not a magical ingredient that makes our day a bit more enjoyable or…changes our life. No wonder, as tea was introduced late in Europe and has not won such a strong tradition as in Asia. 

If you look at the ordinary tea sold in a any grocery shop..let’s be honest it is a disgrace. Packaged in a plastic, moreover the famous teabags contain microplastic that you poor willingly into your cup ( but probably have no idea about)..several times a day. 

And there is more…big tea corporations use very unethical methods to collect the tea by exploiting families and children in countries such as China, India, Sri Lanka. At the same time, big tea companies contribute to monoculture, fertilising land and soil damage on a big scale. As there is not much environmental protection in such countries, those companies easily get a way with immoral practices. 

Therefore we decided to be a part of the change and offer a tea that can be an alternative: sustainable but also sourced in an ethical way. By buying tea from a smaller producer such as Yatea – you contribute to a social change and create a positive impact. 

We believe that:

  • the choices that companies and consumers make have the power to determine people’s lives
  • we call for transparency in supply chains and challange big tea companies to reveal the working conditions of workers in tea farms..
  • many families rely on selling/ harvesting tea but they are underpaid
  • there must be an ethical way to source tea that does not involve such methods

We run a campaign to support organisations that fight child labour. Your purchase of Yatea’s tea is your support and donation to this cause. You can donate on our page. For more info about our campaign see our page:

https://yatea.eu/child-labor-in-the-tea-industry/

2. General Questions

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped you will receive an email with the tracking number so that you can monitor your delivery. Please note that we use a tracking number for all EU countries except Luxembourg. This means that orders sent within Luxembourg will not receive tracking number.

We currently ship to all EU and EEA countries. Please find the full list below: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and UK. Please note that the status of UK might change after 31.12.2020. For shipping outside of these countries, please reach out to our support through our contact form page. 

Currently we always offer free shipping for Luxembourg. We offer free shipping for all other countries (EU and EEU) for orders above 30 EUR.

For Luxembourg there is no shipping fee (therefore no minimum order amount). 

Shipping amount will be automatically adjusted in the basket. For any shipping that is below 30 EUR we ask the amount of 4,99 EUR. No matter the size and the weight of order. This is a good deal taken that e.g sending a tracked package from Luxembourg to Greece may cost a lot. The best option for you is however to qualify for free shipping (orders above 30 EUR). 

We are not a big tea corporation and we do our best to satisfy our clients. If you want to make wise customer choices and contribute to a good cause you are in the right place. 

Once you’ve placed your order, it usually takes 24 hours to process it for delivery. However please not processing of delivery is not taking place during the weekend. Example: Jon placed an order on Saturday morning. His order is processed the next available business day which is on Monday morning. Please consider this when calculating the time the package will take to arrive. Note: once the package is sent, you will receive a notification and the tracking number via email so that you can monitor your delivery.

Les délais d'expédition standard pour les pays couverts par nos partenaires de livraison sont présentés ci-dessous:  

– Luxembourg – 1 day
– France – 1 – 2 days
– other EU and EEA countries – 3 -5 days

Once your order is shipped you will receive an email from the French Post with the tracking number so that you can monitor your delivery. Please note that we use a tracking number for all EU countries except Luxembourg. This means that orders sent within Luxembourg will not receive tracking number.

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you. You can always track the status of your package using the tracking number your received via email after placing an order.

3. Payment

You can purchase on our website using credit card or PayPal. Soon we are also offering Amazon Pay.
 You can choose these payment methods at checkout.

It costs you nothing. Using credit card, PayPal or Amazon Pay adds no additional  fees to your transaction. Your purchase incurs no transaction fee, no membership fee, no currency conversion fee, no foreign transaction fee, and no other fees. If you have any doubts please refer to the terms and conditions of the institution that issues your credit card. 

We are charging the payment always in EUR. If your credit card or PayPal account use another currency, you will be charged in EUR anyway but then your bank or PayPal will apply the corresponding conversation rate of the currency you choose.

Once your order is shipped you will receive an email from the French Post with the tracking number so that you can monitor your delivery. You can track your package on this page: https://www.laposte.fr/

Please note that we use a tracking number for all EU countries except Luxembourg. This means that orders sent within Luxembourg will not receive tracking number. If you encounter any problem with your tracking number please contact us, we are here to help you. 

4. Returns

We accept returns only for products that are not qualified as beverage e.g accessories and tea sets. For all other products that were delivered and qualify as tea we sadly can not accept return as the product can not be re-used according to EU legislation.

If the product arrived damaged or is lost – you are entitled to refund in any case.

We do care about the quality of our products and if you are unsatisfied with your order please contact our customer service by using contact form. We are here to help and we will find a solution together.

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